Shipping Information

To place an order: 800-262-6612 • Customer Service: 877-288-5029 • Fax: 804-665-1465

Call or fax orders 24 hours a day, 7 days a week. Customer Service can be reached Monday-Thursday 8:30 am til 6:00 pm and Friday 8:30 am til 5:00 pm EST. or e-mail anytime to cservice@shadesoflight.com

Delivery Charges

For orders totaling Charges are:
Up to $49.99 . . . . . . . . . . . .$8.95
$50 to $99.99 . . . . . . . . . . . $18.00
$100 to $199.99 . . . . . . . . .$29.00
$200 to $299.99 . . . . . . . . . $39.00
$300 to $399.99 . . . . . . . . .$49.00
$400 to $499.99 . . . . . . . . .$59.00
$500 to $1999.99 . . . . . . . . 9.5%
$2000 and over . . . . . . . . . . 9%

Continental U.S. Only (F) orders: Please call for quote. Alaska, Hawaii and overseas: Please call for quote.

Fuel surcharges may apply. Shipping and Packing
Because of the fragile nature of our products, we have developed specialized packaging. Most orders are shipped UPS. Freight notice: Larger items require additional delivery charges because of size and are delivered curbside. and inside delivery service, ask for white glove rates. Please call for the freight charge before submitting your order.

Before ordering please note:

We suggest that you complete the order form before
Some items are shipped in multiple containers.
We will notify you if any item is back ordered.
Some of our fragile/crystal chandeliers require some assembly.

*Items (and most rugs) shipped directly from the manufacturer are charged to your credit card when the order is placed and may take 4-6 weeks for delivery.

Satisfaction Guaranteed
We want you to be completely pleased with all purchases from us. If you are not satisfied for any reason, please call Customer Service and we will make it right.

Damaged Merchandise
Please inspect each item of merchandise carefully upon arrival. If an item arrives damaged, call Customer Service within 24 hours at 877-288-5029. Please save all packing and boxes. Returns and Exchanges
For extra-easy returns and exchanges, you can contact us and pay a nominal charge for a FDX Return. Call Customer Service at 877-288-5029. Returns received within 60 days (in their original packing and with all parts) will be refunded in full (less shipping). We need the Return Form (on the back of your invoice) to accompany your return in order to credit you. LAMP SHADES must be in their ORIGINAL WRAPPING. Sale items need to be returned within 30 days. Please allow one billing cycle for credit to appear.

Returns can ONLY be received at:

3300 Lanvale Avenue
Richmond, VA 23230

Items returned in good condition after 60 days may be charged a restocking fee.

Catalog Preference
If you do not want to receive our catalog, please call us or send the label from your catalog to:

Shades of Light/Rugs Under Foot
4924 West Broad Street
Richmond, VA 23230

Click here to download an orderform.

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